Account data
Name, email, phone number and operational data required to manage access and the commercial relationship.
Data and privacy
Data handling with simple and transparent criteria.
This policy explains what data is used to operate ElMenu.uk, for what purpose and under what general criteria it is safeguarded within the service and its support processes.
Quick overview
Executive summary
The aim is for you to know what data is used and why, without hiding it behind unnecessary text.
Operational data
Restaurant information, products, categories, QR codes, configurations and basic service metrics.
Security and support
Some data is used for abuse prevention, technical support, operational auditing and service continuity.
1. What data is collected
ElMenu.uk processes data provided directly by the user when creating an account or setting up their restaurant. It may also record minimal technical information to operate the service and diagnose issues.
- Name, email, phone number and login details.
- Restaurant name, logo, banner, social media links and menu content.
- Information related to plans, trials, payments and subscription status.
- Basic technical logs and system usage metrics.
2. Purposes of processing
Data is used to create accounts, publish menus, manage subscriptions, provide support, improve stability and maintain the operation of the service.
Data is not collected without reason. The main criterion is that it must be necessary for functionality, support, security or the commercial relationship.
- Account and restaurant management.
- Technical and commercial support.
- Internal operational statistics.
- Prevention of fraud, abuse or critical errors.
3. Data sharing
ElMenu.uk does not share data with third parties except where necessary to operate the infrastructure, comply with legal obligations or respond to a legitimate request related to the service.
The use of reasonable technical providers for hosting, email, security, monitoring or similar purposes is not considered improper data sharing.
4. Retention and security
Data is retained for as long as necessary to operate the service, meet legal obligations and maintain reasonable technical traceability. Safeguards appropriate to the type of information processed are applied.
No system guarantees absolute security. Users are therefore advised to protect their credentials and limit internal access to authorised individuals.
5. Rights and requests
The data subject may request an update or review of their account data through the available contact channels. Some requests may require identity verification or prior commercial context.
- Update email or contact details.
- Request correction of inaccurate information.
- Enquire about the processing of data associated with the account.
6. Changes to this policy
This policy may be updated if the service conditions, applicable regulations or the way technical and commercial functions are provided change.
The version published on the website constitutes the current version until it is replaced by a subsequent one.
FAQ
Frequently asked questions
Straightforward answers to resolve operational, commercial and legal queries without relying on the dashboard.
Is my data used for purposes unrelated to the service?
The published policy does not provide for arbitrary use unrelated to operations, support or the commercial relationship.
Can I request correction of my data?
Yes. You can request adjustments through the available contact channels.
Are menu statistics part of the processed data?
Yes. They are considered part of the service operation and may be used for support and functional analysis.
Need clarity on data or accounts?
When a privacy question affects an active account or subscription, it is best to escalate it through direct contact.