Initial setup
How to create your account, add categories, products, images and get your menu ready to publish.
Operational support
Get answers before they slow down your operation.
The Help Centre brings together practical answers for restaurants that need to set up their menu, adjust their plan, share QR codes and keep their information up to date without wasting time.
Quick overview
What you can resolve here
Content designed for owners, managers and teams that need straightforward answers.
Plans and limits
What each plan includes, how the trial works and what to do if you need more products or categories.
Daily operations
Update prices, hide sold-out products, change opening hours and customise the look of your menu.
Getting started
If you are just starting out, we recommend completing your name, logo, banner and categories first. Then add your products with a photo, price and short description.
Once the menu is published, generate and download your main QR code to print it or incorporate it into menus, tables and delivery materials.
- Create your account and confirm the selected plan.
- Complete the restaurant setup.
- Add categories and products before sharing the QR code.
- Review the public preview from the dashboard.
Plans, trials and activation
All plans include a 14-day trial to evaluate the full system. There is no permanent free plan.
Commercial activation is currently handled manually, so if you wish to continue after the trial you must contact us to enable the subscription.
- Starter (£14.99/mo): 50 products and 10 categories.
- Professional (£29.99/mo): 500 products and 50 categories.
- Premium (£39.99/mo): assisted management and direct commercial setup.
Recommended support channels
If the issue prevents you from operating, it is best to message us on WhatsApp. If you need to provide background information, credentials or technical detail, use email for traceability.
For commercial changes such as plan activation, extension or payment reviews, use the commercial contact channel.
- WhatsApp for operational emergencies.
- Email for requests with context or attachments.
- Admin panel for routine tasks and self-service.
Best practices
Keep names short, photos consistent and categories simple. This improves customer decision speed and makes the menu look more professional.
Avoid uploading long text or heavy images if the goal is for the menu to load quickly from the table.
- Use lightweight, well-cropped images.
- Do not mix too many visual styles.
- Check the menu on a real mobile phone before printing the QR code.
FAQ
Frequently asked questions
Straightforward answers to resolve operational, commercial and legal queries without relying on the dashboard.
Can I change my plan later?
Yes. Plan changes are currently managed by the super administrator to avoid errors in production.
What happens if my trial expires?
Your account will have restricted access until a paid subscription is activated. Contact us via WhatsApp to reactivate.
Do I need to install an app?
No. Your customers simply scan the QR code and view the menu from their phone's browser.
Can I hide the ElMenu branding?
Yes. There is a setting in the configuration to show or hide the Powered by ElMenu badge.
Didn't find your answer?
If you need specific help with your account, plan activation or menu setup, use a direct channel.